Privacy Policy

In short: this website sets no cookies and runs no tracking. We only use your details to reply to you and to provide the service you ask for. We never sell personal data. Customer data handled by our assistants belongs to the business we work for.

1. Who we are

VeloUp ("we", "us") is an AI business automation company based in Pune, Maharashtra, India. We run this website (veloup.in) and build AI assistants for businesses. Contact details are at the end of this policy.

2. What this policy covers

• Visitors to veloup.in
• People who contact us by form, WhatsApp, phone or email
• Businesses that use our services, and their customers whose messages our assistants handle

3. Information we collect

When you contact us

• Your name, phone number, email address and the message you send us
• Messages and call details if you contact us on WhatsApp or by phone

When you visit this website

• This website does not set cookies and does not use analytics, advertising or tracking tools.
• Our hosting provider (GitHub Pages) automatically processes technical data such as your IP address to deliver the site and keep it secure. We do not use this data to identify you.
• The missed-enquiry calculator runs entirely in your browser. Nothing you enter is sent to us.

When we provide services to a business

• Our assistants process messages, names, phone numbers and booking details of that business's customers, only to reply, book and follow up on the business's behalf.
• For this data, the business is in charge of how it is used (the "data fiduciary" under Indian law), and we process it only on their instructions.

4. How we use information

• To reply to your enquiry and arrange the free call
• To set up and run the services a business has asked for
• To send service messages, such as booking confirmations and reminders
• To keep our website and services secure and working properly
• To meet legal obligations

We do not use personal data for advertising, and we never sell it.

5. Consent

We process your personal data with your consent, for example when you send us a message or a business asks us to handle its enquiries, or where the law otherwise allows it. You can withdraw consent at any time by contacting us. Withdrawing consent does not affect anything done before.

6. Who we share information with

We share personal data only with trusted service providers who help us run VeloUp, and only as much as they need:

• Google: messages from our contact form are stored in Google Sheets
• Meta (WhatsApp): when we, or our assistants, send and receive WhatsApp messages
• AI service providers: the text of a message may be processed by an AI model to write a reply. We choose providers that do not use this data to train their models.
• GitHub: hosts this website
• Government or legal authorities, only when the law requires it

Some of these providers may store data outside India. Where they do, we rely on their security and privacy commitments and on the protections allowed under Indian law.

7. How long we keep it

• Enquiries from people who don't become clients: deleted within [12] months
• Client business data: kept for as long as we provide the service, then deleted or returned within [30] days of the contract ending, unless the law requires us to keep it longer

8. How we protect it

• Access is limited to the people who need it to do their work
• We use secure, reputable providers and turn on two-step sign-in for our accounts
• This website is served over a secure connection (HTTPS)

No system is perfectly secure. If a data breach affects you, we will inform you and the relevant authorities as required by law.

9. Your rights

Under India's Digital Personal Data Protection Act, 2023, you can:

• Ask what personal data we hold about you and how we use it
• Ask us to correct, complete or update it
• Ask us to delete it
• Withdraw your consent
• Nominate someone to exercise these rights on your behalf
• Raise a complaint with us, and then with the Data Protection Board of India if you're not satisfied

If you are a customer of a business that uses VeloUp, please contact that business first. We'll help them respond.

10. Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from children under 18.

11. Grievance officer

For any privacy question or complaint, contact our grievance officer. We aim to respond within 7 days.

• Name: [Grievance officer name]
• Email: hello@veloup.in
• WhatsApp: +91 XXXXX XXXXX
• Address: VeloUp, Pune, Maharashtra, India

12. Changes to this policy

We may update this policy as our services or the law change. We'll update the date below, and tell clients directly about significant changes.

Last updated

11 November 2026